Kickstart Scheme

The role of an Acute Response Administrator is to provide accurate, organised and timely administrative support to the Acute Response Team.

Daily tasks will include:

• Answering the phone and dealing with patients and PCN Practices queries and requests
• General administration tasks
• Maintaining staff and/or clinic rotas
• Collating information and support the weekly performance reports
• Undertaking stock checks and order PPE and Equipment
• Assisting with vaccination programme (where necessary)

An Assistant Care Navigator’s role is to support the practice by ensuring all patients are being given the appropriate care from start to finish.

Daily tasks will include:

• Answering the phone and dealing with patients and enquiries
• Handling medical records
• General administration tasks
• Assisting with vaccination programme (where necessary)
• Photocopying of patients notes.

The candidate will develop skills such as telephone skills, how to deal with difficult patient and IT skills (how to use systems such as EMIS, Docman and general computer skills).

The duties and responsibilities to be undertaken by the Business Administrator may include any or all of the following:

• Maintaining accurate staff training records
• Assisting with the calling and recalling of patient
• Providing administrative support to the Management and wider practice teams
• Providing general office duties including photocopying, scanning and incoming/outgoing post
• Maintaining staff and / or clinic rotas
• Any other administrative task appropriate to the role

Duties may be varied from time to time under the direction of the management team, dependent on current and evolving practice workload and staffing levels.

Covid-19 Vaccination Administrator is a support role to work under the direction of PCN Care Coordinators, providing administrative support to the NHS Covid-19 Vaccination Service in Wirral.

This role entails:

• Contacting patients over the phone and making bookings
• Using online booking systems and monitoring take-up
• Supporting with clinic set up and data entry
• Welcoming and checking in patients on arrival
• Providing administrative support to the vaccination team
• Undertaking stock checks
• Supporting volunteers on site
• Helping to collate information at the end of the day into a report template

A Junior Administrators role is to support the practice by ensuring all patients are being given the appropriate care from start to finish.

Daily tasks will include:

• Answering the phone and dealing with patients and enquiries
• Handling medical records
• General administration tasks
• Assisting with vaccination programme (where necessary)
• Photocopying to patients notes

The candidate will develop skills such as telephone skills, how to deal with difficult patients and IT skills (how to use systems such as EMIS, Docman and general computer skills).

The daily tasks of a Media and Film Administrator include:

• Assisting with social media management and monitoring
• Sending out updates and alerts to our subscribers
• Supporting the making and editing of videos for website and other digital output
• Assisting with the development of training courses

The candidate will also be required to undertake general administration duties such as checking the corporate mailbox, replying to enquiries and assisting with other projects.

Medicines Management Support staff help processing prescription requests via the clinical system.

Daily tasks include:

• Ensuring repeat medication is issued in line with the protocols which are already in place
• Managing patient queries in relation to medication
• Ensure that any queries raised are dealt with quickly and correctly
• Liaising with other health care professionals such as community pharmacists, consultants and GPs to manage queries from outside the practice

The role of the Administrator is to provide accurate, organised and timely administrative support including diary management to the senior leadership team; providing information and support.

The Administrator is required to provide direct support to the Operations Manager by:

• Organising meetings or events and supporting the implementation of initiatives through timely and relevant information analysis, and administrative support
• Maintaining relationships with a broad range of internal and external partners
• Participating in relevant internal and external working groups and initiatives to take minutes, capture and create action plans, support the Operations Manager
• Facilitating cross organisational communication and data collection, and support the Operations Manager in drafting reports and briefings.
• Producing, reviewing and circulating all documents required for meetings
• Typing minute meetings where required
• Arranging appropriate cover for clinical staff when required
• Travelling regularly between practices and meeting locations

A Research Administrator’s role is to support the practice by:

• Communicating with other sites/surgeries
• Filing and maintaining site files
• Arranging appointment for patients
• Updating medical staff diaries as required
• Organising patient letters
• Updating excel spreadsheets
• Managing stock i.e. any deliveries
• Check fridge and log temperature daily
• Organising general documentation