Patient Workflow Training – Intermediate

For non-clinical staff

Intensive one-day course to acquire the necessary conflict resolution skills required to safely manage patient aggressive behaviour in the workplace.

Start date: TBC
Duration: 1 day

Category:

Description

Training Provider:

Insight Solutions

Start date: TBC

Duration: 1 day

Timetable:

Basic: 10am – 12.30pm

Intermediate: 1.30 – 4.30 pm

Location:

Devaney Medical Centre, 40 Ball’s Rd, Birkenhead, Prenton CH43 5RE

Who should attend?

GP non-medical staff involved in any aspect of patient data processing and management.

The intermediate course is ideal for professionals that are familiar with code reading, but would like to learn more advanced patient workflow management techniques.

If you are not familiar with patient data coding, you can complete the Workflow Training Basic course on the same day before the intermediate course.

Visit the Patient Workflow Training – Basic page to book your place.

What will I learn?

What will I learn? This is a 2-part course that provides the necessary knowledge to rationally manage patient data, from basic coding to more advanced healthcare workflow management systems and processes.

The Patient Workflow Training – Basic course explores the essentials of patient data reading and coding, and provides and introduction to the SNOMED CT system.

The Patient Workflow Training – Intermediate course covers the SNOMED CT system in-depth and includes an overview of workflow management systems and processes.

Both levels can be completed on the same date, and students can book one or both courses depending on their needs.

If you wish to attend the basic and intermediate training, please ensure that you book both courses on their respective pages.

Course Content

  • Summarising patient records
  • Selecting relevant clinical letter data on summaries
  • Quality and Outcomes Framework (QOF)
  • Exploring the SNOMED CT system
  • Basic medical terminology for non-clinical staff
  • Breaking down words
  • Understanding how to find words in the clinical system read code hierarchy
  • Clinical systems, scanning solutions & workflow process

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